1. Return Window
- We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- A valid proof of purchase or order number is required to process your return.
2. How to Initiate a Return
- To start a return, please contact us at support@wdglobaltrading.com.
- Once your return request is approved, we will send you the instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
3. Damages and Defective Issues
- Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
- If an item arrives damaged or defective, WD Global Trading LLC will provide a prepaid return shipping label and issue a full refund or replacement at no extra cost to you.
4. Return Shipping Costs
- For standard returns (such as change of mind or choosing the wrong item), customers are responsible for paying the return shipping costs.
- Original shipping fees are non-refundable.
- For return shipments valued over $75, we recommend using a trackable shipping service.
5. Refund Processing
- We will notify you once we have received and inspected your returned item to confirm if the refund is approved.
- Once approved, your refund will be automatically credited to your original payment method within 5 to 10 business days.
- Note that processing times may vary depending on your financial institution or credit card provider.
6. Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom/personalized products, gift cards, and clearance items marked as final sale.
7. Contact Information
Company Name: WD Global Trading LLC
Address: 30 North Gould Street, #46978, Sheridan, WY 82801, USA
Email: support@wdglobaltrading.com
Phone: +1 (307) 310-6257
